We provide people with livable homes

Vonovia has around 543,000 apartments – of which 482,200 are in Germany, 39,600 in Sweden and 21,000 in Austria. We believe that our portfolio is more than just properties to be rented out; we look at the neighborhood as a whole and work to promote quality of living and social cohesion within it. 

We support social and cultural projects across our 780 neighborhoods in collaboration with social institutions as well as cities and municipal authorities, thereby enriching community life for our tenants. 

We take into consideration the entire infrastructure surrounding the buildings, from green spaces to paths and parking spaces. We design the neighborhoods and 

• convert energy systems to be climate-friendly
• improve the climate resistance of green spaces and areas of vegetation
• develop mobility concepts that are fit for the future, from charging stations for electric vehicles to a complete e-bike offer, and
• create senior-friendly apartments.

Our caretakers are right there on site and take care of all matters concerning the neighborhood. Their mobile phone number is displayed in every building stairwell to ensure that they can be easily and quickly contacted. Tenants themselves can book appointments, e.g. for repairs, in the “My Vonovia” app. For matters concerning lease agreements and ancillary expense bills, tenants should turn to our central customer service center. Our service center staff can be contacted by phone, email, fax or post. For urgent matters, our emergency hotline is open 24/7.

We are committed to our society, our owners and our employees, but most of all to our tenants. That is why they are always the central focus of our work.