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(As of 06.01.2023)
This guideline informs you about the data processing on the websites of Vonovia SE and the companies that are affiliated with Vonovia SE, hereafter referred to as “Vonovia,” “we” or “us,” pursuant to Section 15 of the German Stock Corporation Act (AktG) according to the GDPR. This information refers to the www.vonovia.de and www.vonovia.com.
I. Controller
The controller is Vonovia SE (Universitätsstrasse 133, 44803 Bochum, Germany; phone: +49 234 314-0; fax: +49 234 314 888-4414; email: info@vonovia.de).
II. Dataprocessing
1. Cookies
a) Definitions
1. We use “cookies” on our websites. Cookies are small text files that our websites transfer to your computer or your mobile device and are stored there when you visit our websites. Your actions (such as the websites you visit, the articles and topics you view, how long you spend on the website, the number of pages called up per day, etc.) and your preferred configurations (such as login, language and other display settings) are stored during your browsing session for your next visit to our websites. If you visit our websites again, this information is sent back to the server. Your computer or mobile device is automatically recognized and loads items such as real estate offers that you saved as favorites during your last visit to our websites. This gives you the advantage of not having to call up your preferred settings every time you visit our website. We use cookies for statistical analysis of user data on our websites. This helps us improve our offerings, our internet presence and our advertisements based on your contextual, visual and technical needs.
2. The term “websites” hereafter comprises internet sites that are made available by Vonovia SE and companies affiliated with Vonovia SE pursuant to Section 15 AktG.
b) Type, Scope and Purpose
1. We use different kinds of cookies on our websites:
a. Functional cookies make it possible for our websites to function. They are required for the basic functions of our websites.
b. The use of tracking cookies allows us to determine, among other things, how many people visit our websites and how they behave while visiting them – that is, which functions they use. Analytical cookies are also tracking cookies that are used to collect this information and analyze it for statistical purposes.
2. Session cookies” are stored only for the duration of your visit to our websites; that is, during your current visit to one of our websites or during a browser session.
3. “Persistent cookies” are stored on your computer or mobile device beyond the individual visit to our websites or a browser session. They enable us to recognize you the next time you visit our websites and make it easier for you to use them (for instance, they show you real estate offers that you saved as favorites last time you visited).
4. Some cookies were placed by us and are under our control. Other cookies are placed on our websites by third parties (third-party cookies). In some circumstances, we do not know third parties that place cookies via our websites. There are also circumstances in which we are not aware of all cookies that are placed by third parties on our websites. We do not monitor these third-party cookies, with the exception of analytical cookies that we use to analyze our websites.
5. Please see the Notes to this cookie data protection notice for additional information on the cookies we use on our websites.
c) Management and Deletion of Cookies and Exercising of Your Right of Revocation
1. When you visit our websites, a banner appears that advises you about the use of cookies on our websites. When you click the accept button, you agree to the use of cookies on our websites.
2. You can withdraw your consent at any time by changing your browser configuration and disabling cookies. If you would like to revoke your consent to third-party cookies, please contact the provider of the cookie in question. You can find further information in the privacy statements and cookie policies of the individual provider. Please go to the link in the table in the Notes of this cookie data protection notice.
3. Most browsers accept cookies automatically. You can manage cookies via your browser configurations. If you do not want cookies to be automatically stored on your computer or on your mobile device, you can change your browser configurations accordingly and disable cookies. In your browser configurations, you can also choose whether you want to be informed when a website uses cookies. To find out details on how to change your browser configurations, please refer to your browser’s instructions or help function.
4. Please note that you can continue to visit and use our websites after you disable cookies by changing your browser configuration. However, disabling cookies may mean you are no longer able to fully use the functions on our websites.
d) Use of Econda Web Analysis Tool
1. On this website, we use the web analysis service of our service provider Econda GmbH. This tool uses “cookies,” which are text files stored on your computer that enable an analysis of how you use the website. We have activated IP anonymity on this website. This truncates and anonymizes your IP address. At our instruction, our service provider will collect information about your recent visits to our website – such as how you navigate within our site – and will use this information both to analyze your use of the site and to compile reports about website activities on our behalf.
2. We use this web analysis service to analyze and better understand how visitors use our website so we can design it more intuitively. We store and process the collected data for a duration of 24 months. The legal basis for the storage of cookies and the further analysis of collected data is your consent pursuant to Article 6 (1) sentence 1a GDPR. You may withdraw your consent at any time with future effect in our cookie settings.
e) Description of Cookies and Modification of Consent
III. Your right
You can request from us at any time in accordance with the GDPR that we provide you with information about your personal data that we process (Art. 15 GDPR), correct personal data that concern you and are incorrect (Art. 16 GDPR) and / or delete (Art. 17 GDPR), block (Art. 18 GDPR) and / or hand over (Art. 20 GDPR) your personal data stored by us.
Please direct your relevant request to
Vonovia Kundenservice GmbH,
Postfach, 44784 Bochum
Tel.: 0234 41 47 000-00
Contact form: kontakt.vonovia.de
1. If you assert your right against us, we process your personal data collected in this context to answer your request. Your personal data is processed to fulfill a legal obligation on the basis of Article 6 Paragraph 1 Clause 1 Letter c) GDPR.
2. Notwithstanding the above rights, you can complain to a supervisory authority for data protection if you believe that our processing of your personal data violates the GDPR (Art. 77 GDPR).
IV. Changes
1. The provisions of this data protection information (available free of charge at www.vonovia.de/datenschutz) apply in the version valid at the time (cf. status and version of the data protection information).
2. We reserve the right to supplement and change the content of this data protection information. The updated data protection information applies from its validity (see status and version of the data protection information).