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Frau winkt von Balkon, umgeben von blühenden Blumen.
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Homes and customers

Well maintained homes that meet modern standards, where our tenants can feel comfortable and safe, play an important part in ensuring that people feel satisfied in life. This, in turn, serves as the basis for our success. We Well-maintained, modern homes where our residents feel safe and comfortable are the foundation of our success. We provide fairly priced, needs-based housing that is designed to meet the challenges of demographic change while delivering a high standard of customer service. Our goal is to make affordable housing accessible to everyone, supporting health, safety, and overall well-being. To achieve this, we continuously maintain and improve our properties while taking into account the individual financial circumstances of our customers. We align our rents with local market conditions and established rent indices, and we are committed to helping people with special housing needs find suitable homes.

Arnd Fittkau, in einem grauen Anzug und weißem Hemd, steht in einem modern gestalteten, lichtdurchfluteten Büro. Er hat kurzes, graues Haar und einen gepflegten Bart.
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Fairness in living means that everyone has access to safe and affordable homes, regardless of their income.

Arnd Fittkau
Chief Rental Officer

Topics at a Glance

Junges Paar lehnt an eine Couch und freut sich über ihre frisch gestrichene blaue Wand.
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Living at Fair Prices

Vonovia’s core business is the provision of housing that meets everyone’s needs. Our main challenge is to supply housing at fair and transparent prices while simultaneously achieving a climate-neutral housing stock. Discover how we are working towards our goal of providing homes for everyone by ensuring strict compliance with all regulatory requirements and implementing transparent, socially responsible measures.
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Text auf Betonwand: EVERYONE IS WELCOME, Kreidezeichnungen darunter.
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Homes for Vulnerable Target Groups

People may find themselves in a disadvantaged position in the housing market for various reasons. Those affected or threatened by homelessness and people who have been forced to flee their homeland need special protection and support in their search for a home. We offer them somewhere to come to. The “Housing First” approach and associated network help us to make a substantial contribution to combating homelessness. We are committed to building an inclusive society by helping refugees, especially those from Ukraine, quickly and without any excessive bureaucracy. Our dedication to diversity and inclusion is an integral part of our corporate culture.
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Mann - lächelnd - steht an der offenen Tür eines Hauses.
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Homes That Meet People’s Needs and Demographic Change

As the population ages, the needs of our customers also change. The demand for senior-friendly housing is expected to outstrip supply in Germany by around two million by 2035. Therefore, it is our responsibility to rise to the new challenges posed by demographic change.
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Vonovia Mitarbeiter überprüft Steuerungseinheit. Wohngebäude mit Gerüst im Hintergrund.
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Tenant Health and Safety

The health and safety of our tenants is a top priority for Vonovia. We implement comprehensive measures to ensure that our residential property and the surrounding environment are safe and healthy. Through proactive management and continuous monitoring as part of our operator obligations, we create a safe, pleasant residential environment of the highest standard.
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Zwei Frauen mit Headsets arbeiten in einem modernen Büro.
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Customer Satisfaction and Service Quality

At Vonovia, customer satisfaction is at the core of our corporate philosophy. We are proud to offer a wide range of channels of communication and additional services to provide top-tier support and an outstanding level of service. Our offers are specially tailored to meet the different needs of our diverse tenant structure. Discover how we create a positive residential experience through consistent transparency, a solution-focused approach and constant accessibility, thus keeping customer satisfaction at a high level.
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