Accessibility Statement

Accessibility at Vonovia

Vonovia is committed to ensuring that everyone—regardless of personal limitations—can easily use our housing options and services. Our goal is to make it easier for all users to access our digital offerings, whether they are searching for a suitable apartment, finding important information, or filling out digital forms. For this reason, we place great importance on making our digital platforms as accessible as possible.

This page provides an overview of the steps we are taking to improve accessibility. These measures apply to the Vonovia website and the features described therein.

Accessibility Statement

Vonovia SE strives to make its website accessible in accordance with the North Rhine-Westphalia Disability Equality Act (BGG NRW) and the Regulation for the Enforcement of the Act (BITV NRW), as well as the Federal Act on the Accessibility of Information and Communications Technology (BFSG) and the Federal Regulation on the Accessibility of Information and Communications Technology (BFSGV). This accessibility statement applies to the domain: https://www.vonovia.com/.

Description of the Service

On our Vonovia website, you will find comprehensive information about our company and the services and products we offer. The website allows you to contact us and learn about our various business divisions.

Descriptions and explanations necessary for understanding how the service is provided

Vonovia rents out apartments and offers various services for people who are looking for an apartment or already live with Vonovia. The website provides extensive information about the company and its activities. It offers convenient ways to contact us, such as forms, phone numbers, and a live chat, to quickly address questions. Those interested in working at Vonovia can find job openings and information about the application process here. The site explains what makes Vonovia a great employer and outlines entry-level and career development opportunities. The latest news, press releases, and media contacts are compiled here. This allows interested parties to find all relevant information about Vonovia and current topics related to the company. The Investor Relations section provides figures, reports, financial data, and important information about the stock and the company’s performance.

Status of Compliance with Requirements

Our products and services can be found, accessed, and used by people with disabilities in the usual manner, without undue difficulty, and generally without the need for assistance from others.

Due to the following non-conformities or exceptions, this website is partially compliant with the BGG NRW and BITV NRW, as well as with the BFSG and BFSGV.

Non-Accessible Content

The following content is not accessible because it does not comply with the underlying harmonized standard EN 301 549:

• All pages contain images without captions. Navigating to the images using screen readers is difficult.
• On some pages, there are links without link text.
• On all pages, the contrast between text and background is too low.
• On some pages, no title has been provided.
• On some pages, there are ‘iframe’ elements without labels. Navigating to the iframes using screen readers is difficult.
• On some pages, there are form fields without labels. It is difficult to navigate to the form fields using screen readers.
• On some pages, there are buttons without labels. It is difficult to navigate to the buttons using screen readers.
• On some pages, there are headings that either lack labels or contain the `aria-hidden` attribute and are therefore inaccessible to screen readers.
• On some pages, there are tables that are not structured correctly. Not all table headers are assigned to table data. It is not always clear which table content corresponds to which table header.
• On some pages, a parent element is missing its corresponding child elements. This can confuse screen reader users, as they expect content but none is present.
• On several pages, there are elements with the `aria-hidden` attribute that can still be focused. As a result, these elements are accessible to assistive technologies even though they are supposed to be hidden.
• On several pages, there are particularly important areas marked with the ‘region’ role but lacking a label. This prevents screen reader users from recognizing the purpose and content of the area.
• On almost all pages, there are scrollable elements that cannot be scrolled using the keyboard. This makes it difficult for users of assistive technologies to view the entire page.
• On some pages, there are interactive elements whose names are not included in the labels. This makes it difficult to navigate the website using voice commands.
   

This report was generated on January 29, 2026. The report was created using Eye-Able® technology from Web Inclusion GmbH. Eye-Able Report®—a product of Web Inclusion GmbH —has undergone all machine-verifiable testing steps.

Google Chrome version 136.0.7103.92 was used to access the web content via Eye-Able. When using different versions or environments, the display may differ from the results shown here.

Externally linked documents/websites are not under our control or responsibility. The respective providers are solely responsible for the accessibility of externally linked documents and websites.

This statement was last reviewed on January 29, 2026.

Feedback and Contact Information

Do you have a comment or a report regarding accessibility issues on this website? Please contact us. We will explain which accessibility issues exist. You can find out which exceptions we have made. We will answer your questions as soon as possible, but no later than within the statutory one-month deadline. Thank you for your feedback. You can contact us at the following address:

Vonovia SE
Universitätsstraße 133
44803 Bochum
impressum@vonovia.de
Tel.: 0234 3140

Mediation Procedure

If a satisfactory solution cannot be found regarding your inquiry about the accessibility of our websites, you may contact a conciliation board. Pursuant to Section 34 of the Federal Act on the Equality of Persons with Disabilities (BFSG), the conciliation board is tasked with resolving conflicts between people with disabilities and business entities. The goal is not to determine a winner or loser. Rather, the aim is to work together with the help of the conciliation board to find a solution to the problem out of court. The mediation process is free of charge. You also do not need legal representation. You can contact the mediation office at the following address:

Mediation Office under the Act on the Equal Treatment of Persons with Disabilities at the Office of the Federal Government Commissioner for Matters Related to Persons with Disabilities
Street address: Taubenstraße 4-6, 10117 Berlin
Mailing address: Mauerstraße 53, 10117 Berlin
Phone: +49 – (0)30 18 527-2805
Fax: +49 – (0)30 18 527-742901
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de

Market Surveillance Authority

The contact information for the market surveillance authority responsible for us is as follows:

MLBF AöR
State Market Surveillance Agency for the Accessibility of Products and Services
Carl-Miller-Str. 6
39112 Magdeburg
MLBF@ms.sachsen-​anhalt.de
Tel.: 0391 567 6970